FAQs2021-09-08T21:26:32+00:00

New to using the Argo app, or have some questions about how a feature works? Check out our frequently asked questions for help.

Be sure to also review our step-by-step Tutorials for detailed feature overviews.

app icon Using the App

Is Argo really free?2021-08-12T14:19:07+00:00

Yes, Argo is FREE to download and FREE to use!

What devices can I use with the app?2021-08-12T14:19:18+00:00

Argo is compatible with both Apple iOS and Android phones, and works on iPad or Android tablet devices.

Do I need to register when I download the app?2021-09-14T15:45:31+00:00

You do not need to register to download the app, however we recommend you sign in and set up your Argo Profile with your boat details to fully take advantage of our app features and for safer navigation.

What are my options for registering as a new user?2021-08-12T14:28:55+00:00

You can sign in to Argo using one of four methods: Apple, Facebook, Google, or Email.  Each sign-in method will establish a separate Argo account associated with that email.  If you log out of the app you will want to sign back in using the same sign-in method each time. 

sign in options

How do I get my login password if I can’t remember how I signed up?2021-08-12T14:35:20+00:00

If you used email to sign in you can reset your password by going to the sign-in screen and tapping on ‘Forgot Password?’.  You will receive an email message.  Make sure to click the reset password link from your mobile device. See our How to Reset Your Password Tutorial.

If you used Apple, Facebook or Google to sign in, a password is not required. 

Argo will also show you the method you last used as the primary sign-in option (rather than listing all 4 methods) to make it easier to log back into the app.

How do I get the latest version of the app?2021-08-16T13:57:41+00:00

Unless your device is set up to automatically update your apps, you will need to go to the App or Play Store and Update the app. You should not have to delete, just update.

Profile Icon Your Profile

Can I set up more than one account?2021-08-12T14:36:15+00:00

Yes, you can create more than one Argo account using different sign-in methods (and associated email).

Can I set up more than one boat on the same account?2021-08-16T14:05:59+00:00

At this time you can only set up one boat per Argo account. You will need to create a separate account and profile for a second boat. We hope to add functionality for multiple boats on one account soon!

Is my profile information public, and how can I make it private?2021-08-16T14:05:55+00:00

All Argo users can see your profile, however only Argo friends will be able to see your port of origin. You can set your visibility and privacy on the map with the User Location Settings:  Options include Public, Friends-Only or Private. 

Why do I need to add my boat information?2021-09-15T17:06:30+00:00

Argo needs your boat information in order for the autorouting feature to run properly and safely for your boat. Argo uses the boat’s draft and buffer (distance above your draft) to create safe color-coded routes for your boat. Argo also uses your boat’s average speed to calculate an accurate ETA (Estimated Time of Arrival) and estimated fuel consumption to calculate estimated fuel used for all routes you create. Your Port of Origin in your profile will make creating routes easier.

Will Argo work if I don’t enter my boat information?2021-08-16T14:05:45+00:00

Yes, Argo will still create a route for you but it will be based off of a default draft of 3 feet and a buffer of 2 feet.

How do I enter my boat information?2021-09-15T17:10:17+00:00

To edit your Boat Profile information, tap the 3 dots found in the top right, and choose Profile from the list of options.  Tap on the Edit (pencil) icon next to the Boat Information section to add or change your boat info. 

Autoroute Icon Creating Routes

How can I get started creating a route?2021-09-14T15:50:47+00:00

Setting up a route should be quite easy. You can create a route in 3 ways.

  1. Tap on an icon on the map such as a boat ramp and when details of that place comes up, tap Create Route. If on the water it will assume your current location as the starting point. If not, you will need to enter a starting point.
  2. Tap the Search bar, find a destination and then tap Create Route.
  3. Tap the Routing button next to the Search bar, enter starting and destination points.

Can you edit a route?2021-09-08T19:11:42+00:00

You currently cannot edit an autoroute. We intend to add the ability to add waypoints or interim points that could be used to customize the route.

Why is autorouting just drawing a straight line between the starting and destination points?2021-09-08T19:12:28+00:00

You may be in Manual mode and need to switch to Autoroute mode.  In the bottom left corner there is a toggle with options for Autoroute or Manual Route. Make sure the “A” is toggled on (colored blue) to use Autoroute. The app will save it in the mode last used.

Why is autorouting ignoring the navigational markers?2021-09-15T17:13:44+00:00

The current routing may not always put you on the correct side of a navigational marker, but you should be in water that is deeper than your profile draft. If you are not comfortable with the depth the route is using then you should increase your buffer.

The routing algorithm is designed to provide you with the shortest path based on your draft and buffer using the current NOAA and USACE depth data. It does not take the markers or channels into consideration, not yet. That is something we are considering adding, perhaps a second optional route that’s longer but safer.

Does the app work to create routes in Canada?2021-09-08T19:12:44+00:00

It’s currently available for use anywhere in Canada and all but one feature should work. We do not have depth and as a result the autorouting will not work. We are waiting for permission from the Canadian government for access to their hydrographic data.

In the meantime we do have manual routing.

Map View Navigation & Map Views

Do you have to be connected to mobile service to use the app?2021-09-08T20:32:17+00:00

Yes, the experience is much better when connected to our server.  It does have some offline capability but unfortunately it is very limited.  We are working to add offline charts.

What happens if I lose service on a trip?2021-09-08T20:32:10+00:00

It should be okay if it loses connectivity for short periods, but it does not operate well for longer periods.  Better offline chart capability is something we will be working on.

How do I get an offline chart?2021-09-08T20:31:58+00:00

Argo has some offline capability but unfortunately it is very limited.  We are working on adding offline chart capability.

What depth data does Argo use?2021-09-14T15:53:52+00:00

The depth data that we are using is from NOAA and U.S. Army Corp of Engineers (USACE).  It is based on low median tide so depth readings should be lower than the actual depth.  Also since NOAA data soundings do not cover all areas some approximations are made particularly closer to shore and around docks.

Why can’t I see depth numbers/contours in a lake?2021-09-08T20:31:40+00:00

Unfortunately we do not have depth data for many of the lakes yet, and without depth data the autorouting will not work.  All the other features should work including manual routing. We are actively looking for sources of lake data and hope to add more soon.

Does it have depth/contours for Canada?2021-09-08T20:31:33+00:00

Unfortunately we do not have depth/contour data for Canadian waters yet.  We are waiting for permission from the Canadian government for access to their hydrographic data.  We are also pursuing other possible sources.   

Without depth data the autorouting will not work.  However we do have manual routing and all the other features should work.

What does the NOAA ENC Error Alert mean?2021-09-08T20:31:25+00:00

If the NOAA ENC Error Alert comes up on your screen that is due to issues with the NOAA server or low connectivity on your device. By tapping on the Alert you will be given the option to disable the NOAA ENC depth layer.

Should the map move keeping you in the center when enroute?2021-09-14T15:55:37+00:00

It should auto-recenter as long as you’re centered on the map.  Hit the recenter button in lower right. Once centered it should auto-recenter for you… the map should move and you should stay in the center. 

How do I change the distance from nautical miles to statute miles?2021-09-08T20:31:04+00:00

Go to Map Options and change speed from knots to mph.

save to captains log buttonCaptain’s Log

How do you create a customized point of interest and add it to the Captain’s Log?2021-09-14T15:52:40+00:00

Create a Place pin, assign a category of Other, and call it whatever you want.  Then tap on it from the map and save it to the Captain’s Log by tapping the log icon.  

How do you delete a voyage with the Captain’s Log?2021-09-08T20:08:30+00:00

From the list view pull the voyage entry to the right and tap on the trash can or from voyage details screen of a specific voyage tap the log button.

Why would I have lost all my routes saved to my Captain’s Log?2021-09-08T20:10:07+00:00

Check your device’s service connection to be sure you are connected to our server. Another issue could be having two accounts and not being signed into the proper account.

Place Pin Places and Pins

How do you set a customized port of origin?2021-09-14T15:57:44+00:00

Drop a Place pin, assign a category of Other, and call it whatever you want. Locate the new Place pin on the map, tap on it to bring up the Place details, and then tap on the heart to save it as a favorite. You can also save it to your Captain’s Log by tapping the Log icon. If it is on your Favorites list, you can save it as your Port of Origin within Profile. Tap on the 3 dots in the upper right to get to your Profile.

How do you create a customized point of interest and add it to the Captain’s Log?2021-09-14T15:58:50+00:00

Create a Place pin, assign a category of Other, and call it whatever you want.  Then tap on it from the map and save it to the Captain’s Log by tapping the Log icon.  

How do I show my favorites on the map?2021-09-08T20:37:24+00:00

Favorites are just used for searching, but you can save your favorite places to the Captain’s Log to make them more prominent on the map.

How do you find restaurants and other places on the map?2021-09-14T16:00:49+00:00

If restaurants do not appear on the map you may have to zoom further in.  An easier way to see what is in your area is to use the Search bar, tap on a category, then tap on the map icon in the upper right corner.  That will pull up a map view of the results similar to Yelp.  See our Find Places Tutorial to learn more.  

You can also move the map and then hit ‘Search this area’ to search a 60 mile radius around where you have the map positioned.

How do you find a town or city?2021-09-08T20:43:44+00:00

Our places of interest database only has on-water places like marinas, yacht clubs, inlets, anchorages, etc. Unfortunately we do not have searchable towns or cities, however you can still see towns and cities with the Google map views.

How do you find fuel dock locations?2021-09-08T20:43:36+00:00

We do have some fuel locations that you can get to by searching the fuel category.  Search looks at a 60 mile radius wherever the map is positioned.  Many marinas and yacht clubs are also updating their amenities and other information such as fuel.

How do I correct information for places on the map?2021-09-08T20:43:29+00:00

For places such as marinas, yacht clubs, restaurants, etc. you can add a review, although it is even better to email us directly at support@argonav.io. For report pins you can add a comment.

Can I add a public location?2021-09-08T20:43:21+00:00

Yes, if we don’t already have a location just drop a place pin to Add a New Place and submit to make it public. 

New public place requests are reviewed before making it public. It might show up within the search within a couple of days but it will be a week or two before it gets on the map.

Can I mark fishing spots?2021-09-08T20:43:13+00:00

You can add a Place pin, assign a category of Other, and call it whatever you want.  It will be a private pin that only you will see. We intend to add more specific pins in the future to include Fishing Spots.